Posted by The ever-increasing need for communication and technical innovation has made it an efficient method of dealing with clients. To tailor their marketing campaigns, businesses gather potential information. However, the ease of conducting business online and using the Internet has made client privacy a hotly debated issue. In today’s linked world, privacy and data security are of the utmost importance. Texting or calling customers is recommended but not required to improve customer interaction. As a social requirement, businesses exchange phone numbers. This may be ruled out with number masking, a cloud telephony function. Through call masking solutions, companies can allow boxed communication to obfuscate staff and client phone numbers, safeguarding their confidential information. Here you can see the features of number masking:
What is Number Masking?
When you call or text someone, you can conceal your phone number using a technique called phone number masking. It is becoming an increasingly crucial requirement. Knowlarity offers call masking solutions that securely keep personal information. Some individuals may be worried about their privacy and prefer to keep their contact information a secret from the person they are phoning. Others could want to do it as a quick way to get past time limits for late and weekend calls, while others would want to defend them against potential telephone harassment.
Features of Number Masking
Control over your communication
Phone call masking software enables your company to monitor calls between customers and representatives. Thanks to the call recording feature, you can always keep track of the calls that are taking place on both ends. An effective tool for resolving consumer problems is these phone records. Let’s say you offer a cab booking service, and a consumer uses it to book a cab. You won’t be able to follow the exchange of information between the client and your agent if you give the driver the customer’s number directly.
This could result in inappropriate behaviour and the use of unacceptable language on both ends. In this case, number masking relieves your stress because the calls are made through the server of the cloud service provider and are, therefore, trackable. Calls are mapped to the destination number depending on the API answer rather than a central number when they are placed.
User privacy
Any firm must take user privacy seriously to protect its customer’s personal information, and number masking does this exceptionally well. Due to scams, prank calls, and spam, customers typically do not like to share their phone numbers. Number masking ensures that no one, not even your agents, learns a customer’s permanent phone number during a call or transaction. The customer develops a sense of reliability and trust in you. Companies can keep business operations running smoothly and not allow personnel access to the database.
Secure database
Platforms that use number masking enable you to quickly issue the same caller ID to all of your agents or different caller IDs to other agents. They feel more at ease speaking because they are both aware that personal information is kept private. Number masking allows you to protect both parties phone numbers so that only authorized personnel can access your customer base. This is useful when third parties, such as cab drivers and delivery people, misuse the clients’ contact information. They also send customer information to marketing firms, using the customer’s phone number to advertise and sell their products.
Benefits of using number masking
Businesses and customers are most concerned about security and privacy. Number masking perfectly assists people in communicating safely and providing an excellent experience. You can map mobile agent numbers, enable number masking, and create a secure environment for your customers to have an uninterrupted conversation by using a Virtual Number as a customer-facing number.
There are numerous methods for masking your phone number, the most common of which is to use an app. This is possible with a variety of apps available on both the Android and iOS platforms. If you have a smartphone with internet access, you can also send a website or text message. A phone number masking service enables a person to hide their phone number from prying eyes. People in the public spotlight who want to keep their information secret may find this service beneficial.
Improve your call safety by using number masking solutions
Everyone knows that communication is growing, and every business utilizes this service. Every client needs to keep their communication in a secure way, so for that, Knowlarity offers call masking solutions with excellent features.
Texting or calling customers is recommended but not required to improve customer interaction. As a social requirement, businesses exchange phone numbers. This may be ruled out with number masking, a cloud telephony function. Through call masking solutions, companies can allow boxed communication to obfuscate staff and client phone numbers, safeguarding their confidential information. Here you can see the features of number masking