How to resolve PSN errors

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How to resolve PSN errors

How to resolve PSN errors, PlayStation Network, also known as PSN, is Sony’s network that aggregates many online services for PlayStation platforms. Its main function is to allow players to enjoy the multiplayer modes included in most titles.

However, sometimes at some point, the service may present some kind of error. In most cases, the problem is solved, but unfortunately, in others, it is more complicated or cannot be solved directly by us.

For the second option, there is always an error code that can help solve the problem. Next, we leave a list of the main errors and some tips to solve them.

universal solutions

There are actually a lot of issues that haven’t been fully covered but in most situations, it’s a standard procedure that can resolve a lot of situations, whatever the error. So first of all, always try to:

  • Sign out of PSN and immediately stop signing back in
  • Reboot the router
  • Reconfigure the PS4 network
  • Enter Google DNS
  • Rebuild the database

WS-37397-9

Can’t connect to PSN. Even if the Internet connection is working normally, this error can appear unexpectedly.

This is a blocking of the IP address for security reasons. If for any suspicious trace, the company detects something strange, it will take drastic measures. One of them is the banning of the IP address.

Solution 1

Reboot the router. Many carriers work with dynamic IP assignments, so every time the device is rebooted, a new Internet address is assigned.

Solution 2

In other situations, it is necessary to contact the ISP and ask to exchange the IP and unblock the firewall ports:

TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479

EC-32807-0

This is a license error. For some reason, our account has been activated as primary on another console, so the games linked to it may lose the license to use, which requires a new update.

To define an account as main, just go to the menu:  [Settings] > [PSN/Account Management] > [Activate PS4 as main] > [Activate] .

All that remains is to restore the licenses, for this, we will have to go back to the  [PSN / Account Administration] menu and give the option [Restore licenses].

EC-33728-3

This error is one of the most complicated to solve. This is a ban from our console. It is more than likely that Sony sent us an email explaining point by point the reason for this sanction.

In these cases, there is nothing to do.

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