With more than 2 billion users worldwide, WhatsApp is the second most used platform after Facebook. Over 65 billion messages are sent every day and this number is growing. Thanks to these statistics, it is not surprising that many companies are starting to use WhatsApp for customer service.
However, WhatsApp was not designed for customer service and there are no built-in features that make it easy to use for this purpose. This means that companies have to get creative when using WhatsApp for customer service.
There are a few tools that can be used to make WhatsApp into a customer service tool. They include:
This WA Sender chrome extension is one of the best WhatsApp customer service tools. It allows you to send automated messages as well as messages to multiple contacts at the same time.
It also allows you to send customized messages and even attach multiple files. All you need to do is select contacts from a CSV file and start sending messages.
This extension WA sender makes Whatsapp web marketing very easy and affordable. Additionally, it allows you to add advanced privacy features such as blurring out faces in photos to protect the identity of your customers.
This is another tool that allows you to send automated messages. It also has a message scheduler so you can plan your messages in advance.
It also allows you to create groups and add contacts from your address book. This tool is very affordable and easy to use.
One of the most notable features of this tool is its Anti Blocking algorithm which ensures that your messages are not blocked by WhatsApp. Additionally, If you use multiple accounts for your customer service team, this tool can help you manage them easily by allowing you to create separate groups for each account.
Whether you receive hundreds or millions of messages, Whappext can help you manage them easily. Web-based tool that allows you to create multiple WhatsApp accounts and use them for customer service.
It also has a number of features that make it easy to use for customer service. It has a simple interface that makes it easy to use even for those who are not tech-savvy. You can also create automated responses and set up keyword triggers to make sure that you can respond quickly to customer queries.
Another great thing about Whappext is that it provides detailed reports of your customer service activity. This helps you to track your performance and see where you can improve. You can also use this data to enhance your local SEO efforts by targeting the customers who are most likely to use your service.
If you are looking for a tool you can customize to your own needs, WhatSender is a good option. It is a desktop application that allows you to send messages to multiple people at once.
You can use it to create groups or individual contacts and send them messages. You can also customize your messages with different fonts and colors, hence making your customer service more personal.
Additionally, WhatSender allows you to send messages in different languages. This is helpful if you have an international customer base.
WhatSender also allows you to schedule your messages. This is helpful if you want to send out reminders or promotional messages at a specific time.
WhatsApp is a powerful communication tool that can be used for customer service. With the right tools, you can make WhatsApp into a customer service tool that is easy to use and provides great value to your customers.
When choosing a tool, ensure you consider a range of factors, including the features offered, the ease of use, and the price. With the right tool, your customer service will be more efficient and effective.